KDtech: Nexus 7 Tablet - Issues and Great Service

Sunday 2 September 2012

Nexus 7 Tablet - Issues and Great Service

The Google Nexus 7 tablet arrived on my doorstep about a week ago. Right off the bat I was amazed at how small the box was. Being use to a 10 inch tablet had me worried. Those worries were later changed to love. Powering up the Nexus 7 for the first time went really smooth. However I had to do an erase and then fresh start up again as I have two internet connections at my home. One is out of Canada while the other is in the US. Initially the Canadian one gave me a more limited step and refused to give me the $25 gift card to the Google play store. All was remedied upon the fresh US start. But then my issues began.

My Nexus 7 began to show similar issues to many others reporting in the forums. The corners where the screen meets the glass seems to have permanent black scratch like marks under the glass. It seems to be screen separation. The larger issues are a type of screen burn in and a white out gradual fade in. The screen burn could be called ghosting. The last program ran leaves a very detailed, but transparent copy of itself in the next app ran or even in the home screen. Over about 5 or 10 minutes this fades away. The white out looks like the LCD crystals are just not getting the color information needed. If I have not started the device for a while the screen white out fade is really bad. But as I use the Nexus 7 it improves until the point where all color is properly restored. I am evening typing on the Nexus 7 now to write this. At the moment all colors are perfectly correct.

Today I decided it was time to call Google and explain what had been going on. I waited for a while as I had hopes a software patch would fix most things. However, I have learned that it is more of a hardware issue. Many people on the forums stated horrible stories with customer service. Mine was nothing short of excellent. I called and listened to the options. Number 2 was for anyone under the magic 15 day return policy. After just a few seconds of ringing on a late Saturday evening a Google rep picked up. I explained my situation and he stated it was likely a hardware issue. He told me a replacement was on its way out and that it would contain a paid shipping label for my current one with no credit card needed. It was just about the best customer experience I have ever had over the phone which was all completed in about 5 minutes. I even answered the followup survey.

Aside from the above issues I would highly recommend this tablet. The Nexus 7 tablet is the ultimate pure Google, pure Android experience at the best price and what I later learned was just the right size. If you are looking for a tablet or just have a little money burning a hole in your pocket, then get the Nexus 7.